Returns & Exchanges

We want you to be fully satisfied with your Billabong purchase, which is why we offer a 30-day return window for all unwashed and unworn items. Refunds are processed to the original form of payment, while members of our loyalty program enjoy free return shipping on every order.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and zip code to locate your purchase and select the items you wish to send back.

• 2.
  Print Your Label

  Choose your preferred return method to generate a prepaid shipping label or a printerless QR code for easy drop-off at authorized locations.

• 3.
  Pack Your Gear

  Securely place your items in the original packaging, ensuring all hangtags are attached and the products are in their original, sellable condition.

• 4.
  Ship and Track

  Drop off your package at the designated carrier location; you will receive a confirmation email with a tracking link to monitor your return's progress to our warehouse.